Both UPS and DHL have branches in HONGKONG and also in Mainland. In order to develop the business, they also have the agents in Mainland, which will get parcels from Mainland and collect parcels together in HONGKONG and then send them out.
The delivery service of HONGKONG is different from that of Mainland.
First, Delivery delay, the agents need to get the parcel and send to HONGKONG first. Usually, it needs to takes 1-2 working days from Mainland to HONGKONG.
Second, Online information delay, only after the parcel send out from HONGKONG can we see the Delivery Information show Online.
Third, handling of the crisis is inefficient, When we encounter some problems during delivery process, we could only contact with the agents. This brings us many difficulties when dealing with those problems.
This is only our experience of years of cooperation with the Express. So we choose to send the parcel out from Mainland directly to ensure the quality of our service.