FAQ丨Dear-Lover.com

Why your price is lower than the other?
We are a wholesale website offering boutique clothing in bulk; all products online do not include shipping costs & duties.
Do you offer discount for bulk order?
We offer a 5% discount if the product total price is over US$1,000, 10% off over US$2,500, and 15% off over US$5,000 as the wholesale discount. Pre-order & promotional products are not included. If you need to order more than US$30,000 or 200 pieces per style, color, or size, please contact our online sale manager directly or by email at service@dear-lover.com.
How can I get the loyalty discount?
We offer a loyalty discount, and we will calculate your monthly order volume (without the shipping cost, tax, and VAT). Once over US$2,500, all the orders that you place in the next month will get a 5% discount; over US$5,000, get at least 10% off; and over US$10,000, get 15% off. All the discounts are not superimposed; the biggest discount is 15% off.
Is your size chart true to size?
Dear-Lover.com offer standardized US size systerm and manual measurement on each product. Please refer to "size chart" section in each product for more details.
Can you send your catalogue to me?
You can log in dear-lover account and click “Category Download” at the page footer, or visit this link to download: https://www.dear-lover.com/h-download-downList.html

Do you accept OEM?
Yes, OEM condition is welcomed, and the minimum quantity depends on the items you order. Please send us the clear model pictures you want to order to us. We will submit them to our Designers. Once we have the material, we could produce for you in time. If you have not, we will search for them for you, and then produce. And send the samples with other items you order to you first so that you could check. For more detail, please visit: https://www.dear-lover.com/OEM-Service-i36076.html
What kind of material do you use?
We are committed to using high-quality materials to ensure our clothing is both comfortable and durable. Cotton: Soft, breathable, and hypoallergenic, perfect for everyday wear. Polyester: Durable, resistant to shrinking and wrinkles, and retains color well. Linen: Lightweight, breathable, and perfect for warmer weather. Each material is carefully selected based on the design and intended use of the clothing.
Are your photos exactly the same as the products?
We take great care to ensure that our photos accurately represent the products we offer. Our photos are taken with professional equipment and lighting to capture the details, colors, and textures as precisely as possible. However, please note that slight variations may occur due to differences in screen displays and lighting conditions when viewing the products in person. We are committed to providing you with high-quality products that match your expectations based on the photos you see.
How about the quality of your product?
We pride ourselves on the quality of our clothing. We source only premium fabrics and materials to ensure our clothing is durable, comfortable, and stylish. Our products are made by skilled professionals with attention to detail, ensuring each piece meets our high standards. We have a rigorous quality control process in place at every stage of production. Each item is thoroughly inspected before it reaches you to ensure it meets our quality criteria.

How to get free shipping on Dear-Lover?
Dear-Lover.com do not offer free shipping. Dear-Lover.com is a wholesale website that offers factory-priced women's clothing in bulk. All the products online do not include shipping costs & duties.
How do you ship my order?
We ship by international express parcel EMS/DHL/UPS/TNT, sea and air freight. We also offer an in-store collection service where you can send a pre-paid box or come to our warehouse under the guidance of a sales manager.
How to calculated the shipping cost?
Shipping cost is based on weight, so the more you buy, the more you save. For example, the EMS Express rate is almost the same whether you send 1 or 5 items. The heavier the parcel, the cheaper the postage per KG.
How to know the shipping cost before order?
The shipping cost depends on the weight, delivery way(EMS, DHL, TNT, UPS, or sea transit) and destination country. So it is difficult for us to declare an exact shipping fee before you place an order (the weight of one piece bikini is about 0.25 kg, but the sweater is about 1.1 kg). You can estimate the shipping cost here: https://www.dear-lover.com/h-shippingTool-default.html.
Do I need to pay the taxes and import duties?
Local taxes and import duties may apply in some countries and are not included in the amounts shown. The purchaser or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please contact your local customs office before ordering.

How to get tax less or free upon import?
Please contact us when placing an order.
Can I have some discount on shipping rates?
Yes, of course. The shipping cost on dear-lover.com is discounted. We are the VIP customers of most international express companies, so we can have a preferentially cheaper price for shipping. For example, EMS gives us a 30% discount from the post office on the total compared with the general customer. You can also register with international express companies and send a pre-paid box to pick up your order.
Why was my order divided into two or more packages?
If your order contains pre-order items, we will ship the in-stock items in advance. Once the pre-order items arrive, we will arrange another shipment. If you submit a new order, we will default to shipping the styles that have arrived from the previous order together with the new order.
Why was the attempted delivery failed?
If your address doesn't have detailed information, has an incorrect postcode, or contains a Pobox, this may result in a delivery failure.
Why does it show package delivered but i haven't received it?
Usually, the package will be shown as having arrived only after it is signed for. If you haven't received it, please contact your sales manager to check for specific information.
The difference in logistics services between CN warehouse and US warehouse?
The CN warehouses primarily support small international packages such as YunExpress, CneExpress, etc., which typically take 12-20 business days to reach North America and Europe. The CN warehouses also support express delivery services like UPS, FedEx, DHL, etc., which typically take 5-12 business days to reach North America and Europe.The US warehouse primarily supports courier services such as USPS and FedEx, typically delivering to customers within 3-5 business days. The supported logistics vary by country/region. Thanks a lot for your understanding.
How long will it take for my order to arrive?
Generally, products will be shipped within 48 hours after you place an order, and it usually takes 5-7 days to arrive at the destination in the United States. Special products such as Pre-order and out-of-stock products need to be scheduled for delivery 2 days after the actual arrival time.

How do I pay for my order?
We accept payment online directly. You can pay by Credit Cards, PayPal, Bank Transfer and Western Union payment. If you want to pay us through Bank or Western Union, please contact us for receiver's information.
Can I save Paypal or credit card payment information on your website?
Sorry, we don't accept auto payments. You will have to log in to your Dear-Lover account to pay for your orders. For large-quantity order payments, you may choose bank wires directly.
How to pay for some unpaid orders?
You can pay by credit card. We accept Visa/Mastercard/JCB/American Express/Dinner Club.
I can’t pay for my orders…please fix it.
Please let us know your Dear-Lover account and the order ID that you want to pay. And please take a picture of how it says when you want to make the payment. Do you pay the order by PayPal? How do you pay? Set up billing information. Simply pay at the end of the order process and the order goes through. Our transaction takes place in US dollars. Note that your orders will not be fulfilled until they’ve been paid for on dear-lover.
Why my order charged twice?
In most cases, if you see a double charge on your account, you didn’t actually get charged twice. What you’re likely seeing is called an authorization hold, or pre-authorization charge. When you make a purchase using a debit or credit card, the payment system will automatically run a pre-authorization check.

What is the MOQ?
We offer open pack wholesale, in stock products have no minimum order requirement. The MOQ of Pre-Order & Accessories products is from 6 to 12.
What is open pack wholesale?
Wholesale open-pack apparel reduces unit costs and gives control over inventory and promotions. No pre-determined packs or sizes; order as you need.
Is there a way to get sample T-Shirts?
If you would like a sample T-shirt, you can place a sample order through our drop-shipping website dropship-clothes.com. This site offers e-package shipping which is suitable for retail & drop-shipping.
How to place order?
Ordering online at dear-lover.com is easy. Just add the products to your shopping basket, enter your address and complete the payment by Paypal, debit or credit card.
When will you ship my order?
All products in stock will be despatched within 2 working days. Pre-orders will be despatched according to the estimated time of arrival.

How to ship my order?
We ship by international express parcel EMS/DHL/UPS/TNT, sea and air freight. We also offer an in-store collection service where you can send a pre-paid box or come to our warehouse under the guidance of a sales manager.
How long does it take to get my order?
Generally it takes 7-12 working days to all the world by DHL/FedEx/UPS, and 10-15 working days by EMS (except Russia) depending on the area you live in.
Why is dear-lover shipping so high?
Most products on Dear-Lover are shipped from our China warehouse; the international shipping fees are based on the actual cost of shipping your items to you. The international express is calculated by 0.5kg from $32, for example. So if your package exceeds 5 kgs (10 maxi dresses, for example), the shipping fee from China to the US is about $66 to $82. You can estimate the shipping cost here: https://www.dear-lover.com/h-shippingTool-default.html. Dear-Lover also offer us warehourse wholesale which saves about 30% on shipping fee. Vist us.dear-lover.com to check it out.
How to check my order status?
Please log into your account, click “My Orders” and you will see order status straightaway.
How to track my order on your website?
We set up the page to let you find the corresponding express company's tracking method, and we hope it can help you complete the order tracking inquiry. It means that we have shipped out your order when you receive the tracking number. You can check the status of your package through the following express checking boxes promptly on the tracking order page. If you require any further assistance, please contact us freely! Sometimes they express delays in updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated. Thank you!

Can I cancel my order?
We accept order cancellations before despatch. Shipped order cannot be cancelled.
Can I return my order?
We accept returns and exchanges within 3 days of delivery. If the return is caused by the consumer, the consumer should be responsible for the delivery charge. The specific fee should be based on the express company you choose. If the goods received are damaged or faulty due to our fault, the consumer is not obliged to pay the delivery charge for this reason. No restocking fee charged to consumers for returning a product.
How to deal with If the item is defective?
We are sorry if the item is faulty and we will actively deal with such incidents. We also need your help. Firstly, if the item is faulty, please notify us within 3 days of delivery. Second, please send the photo of the defective items to our sales manager via online live chat or email, we will make a partial refund to your original payment method or your Dear-Lover account balance according to your requirement. Thirdly, if we can't identify it, all items must be returned in their original condition to qualify for a refund or exchange. The buyer is responsible for all shipping costs.
Why is my refund taking so long?
Once we receive your return shipment, we will complete your refund within 7 days. If you request it, the refund will be sent to the original payment method or your Dear-Lover Wallet. Unfortunately, it can take an extra 3–5 days to process your refund due to transportation delays.
Why my refund take longer than 30 days?
The return method and financing institutions’ policies affect how long it takes for you to receive a credit card refund. It will typically take between 5 and 7 business days for the funds to appear in your account, but this can vary. Some international refunds may take up to 30 business days.

Does Dear-Lover do dropshipping?
Yes, Dear-Lover offers dropshipping services for women's clothing & accessories. Dear-Lover is a fashion supplier with self-owned factories and supply chain, and warehouses in China and the US. Dear-Lover dropshipping app integrates with online stores to simplify the process of adding products and managing inventory. The app also offers local delivery services, typically within 2–3 days.
How to start dropshipping with Dear-Lover?
Visit ds.dear-lover.com and create a free account, then click the "store" navigation to connect your shopify store or woocommerce plug-in. Use the Dear-Lover plugin to sync products from Dear-Lover.com to your Shopify/woocommerce store.
If I don't have my own website or online store, how can I do dropshipping?
If you sell through social platforms like Facebook, Instagram, etc., you can go directly to the product details, add the corresponding color and size according to customer demand, and then check out. When checking out, fill in your customer's shipping address, and we will ship according to the address you provided. The product will be sent directly to your customer.
Can I make money from dear-lover dropshipping?
If you want to earn a decent income by starting your side business, then dear-lover dropshipping is definitely worth it. However, if you want to make lots of money in a short time, it is unlikely. For dropshipping to work successfully, you will have to invest time, money, and effort.
Do I need a license for dropshipping?
Most dropshipping businesses need a sales tax ID or reseller certificate from their state's tax department. In some jurisdictions, there may be local sales tax as well.

Is $100 enough to start dropshipping?
With all the dropshipping tools and resources free available on dear-lover.com, you don't need a lot of money to start a successful business. While in some cases, you can do with as little as a couple of dollars to start your store and build a following organically, around $50 to $100 can get you firing right out of the gate.
Is dropshipping worth it in 2024?
Yes, dropshipping is still worth it in 2024. Whether you already own an eCommerce venture or are looking to start a business in the space, dropshipping offers a low barrier to entry and less risk than traditional retail.
How do dropshippers get paid?
Dropshippers make money from the difference between the wholesale price they pay for an item and the retail price they charge for it.
How to get a supplier for dropshipping?
There are many ways you can find dropshipping suppliers. For example, some manufacturers and wholesalers provide dropshipping suppliers and will work with you directly - Dear-Lover.com is a reliable fashion supplier with self-owned factories and supply chain, and warehouses in China and the US. Alternatively, online directories provide you with access to a whole library of suppliers to choose from.
Will the dropshipping order show Dear-Lover？
The goods will be shipped directly from the Dear-lover warehouse to the customer, but the package will not contain any Dear-Lover branding information. This means the customer will not be able to identify the original seller, i.e., Dear-Lover, and therefore will not be able to purchase directly from Dear-Lover in the future.

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