FAQ

We offer 5% discount if the total is above USD$1,000. If more than USD$2,500,having 10% discount. and more than USD$5,000, having 15% discount(not include delivery cost,tax and VAT).
If you need order more than USD$30,000 or 200 pieces per style/color/size, please get in touch with our business manager diretly: [email protected](Linda).

Yes, we supply loyalty discount, we will calculate your monthly order volume.(without the shipping cost, tax and VAT). Once more than USD$2,500, all the order which you place in the next month will have get 5% discount. And more than USD$5,000, get 10% discount at least, more than USD$10,000, get 15% discount.   

We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.
If you want to pay me through Bank or Western Union, please contact us for receiver's information. 

We accept online instant payments by Credit Cards & Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.  

We make that place the order from us is as secure and simple as possible. You could make order from our web site online.

At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).

8. How to get tax less or free upon import ? 

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.  

We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order. 

In order to provide more convenient customer services, we accept returns and order cancellation within 24hours.
You can contact with [email protected] at first or directly check more detail on our return policy.

Above all, thanks for placing order on our website www.dear-lover.com. Your satisfaction will be our greatest source of motivation. 

We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry.

It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!

PS: Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!