We value your Privacy

We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. Furthermore, we will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented. 

About Products

There are 3 kinds of elasticity listed in the size chart : High Elasticity (two-sided stretched), Medium Elasticity (one-sided stretched) and Nonelastic (can not stretched ). Dear-Lover.com also offer customized fabrics. Please contact our online service for more details.

About Price and Payment

We offer a 5% discount if the product total price is over US$1,000，10% off over US$2,500 and 15% off over US$5,000 as the wholesale discount. Pre-order & promotional products are not included. 
If you need order more than US$30,000 or 200 pieces per style/color/size, please contact our online sale manager directly or by email [email protected].

We offer loyalty discount and we will calculate your monthly order volume (without the shipping cost, tax and VAT). Once over US$2,500, all the orders which you place in the next month will get a 5% discount and Over US$5,000, get at least 10% off, and over US$10,000, get 15% off.

All the discount is not superimposed, the biggest discount is 15% off.

We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.
If you want to pay us through Bank or Western Union, please contact us for receiver's information.

We accept online instant payments by Credit Cards & PayPal. General Payment must be made within 3 days of ordering. If there is any reason to delay payment, please communicate with us first. Thank you.

About Order

We make that place the order from us is as secure and simple as possible. You could make order from our web site online.

At first, please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).

Secondly, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If you haven't received our email within 24 hours of receiving your order number, then you've had some problem submitting your order, please get in touch with us soon, thank you.)

Third, after you receive the invoice, please pay as soon as possible and tell us the information so that we will begin to process your order upon receipt of your payment .)and then we will tell you the tracking number which you could can check online.

About Shipping

8. How to get tax less or free upon import ?

Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a "GIFT" or "SAMPLE" with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the "Notes" when you complete order.

About Returns & Terms

We attach importance to the quality of our products and services, so we have to check the products twice again and pack them ourselves before sending the parcel out.

We are sorry that if the item is defective, and we will actively deal with such incidents. We also need your help.
First: if the item is defective, please notify us within 3 days of delivery.
Second: please send the photo of defective items to our sale manager by online live chat or email, we will make a partial refund to your original payment method or your Dear-Lover account balance according to your requirement.
Third: if we can’t identify, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred.

2.1 We accept order cancellation before shipment. Shipped out order can not be cancelled.

2.2 We accept return & exchange within 3 days of delivery.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Above all, thanks for placing order on our website www.dear-lover.com. Your satisfaction will be our greatest source of motivation.

We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry. 

It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!

Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!